May 15, 2024 at 08:09 ET
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Genpets Online Support - Warranty Services - RMA

Complete all of the following fields to retrieve status information about your Return Material Authorization (RMA).

*Required

  • For a single RMA status, please enter the RMA # and the serial number you used to create the RMA.

    • RMA # :  [7 or 8 digit number]
    *Serial Number:  [Numbers Only] (required)
     

**To speak with a Bio-Genica representative to determine if your Genpet qualifies for Return, please visit out Technical Support page and one of our customer service representatives will get back to you shortly.

  



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